Career at EarthLink

We are approaching our vision to be pioneers and innovators of Internet services and technology solutions for the future. Moreover, about to achieve our mission by providing fast, flexible and accurate services to businesses, and leading  our customers through changing technology world 

We are looking for talented people to be part of our team and go along with our challenging journey.

Want to know more about EarthLink? See how we roll Life Inside Earthlink

Marketing Innovation Specialist

Marketing

Description

Job Summary:

This position is responsible to form, administer and coordinate all aspects of company marketing innovative projects functions, assist in forming the department's strategies, objectives, and initiatives.

Job Duties:

  • Manage projects and priority list of ongoing plans based on business needs, and relay to operations regularly.
  • Perform weekly review and update of services opportunities managed in the company.
  • Manage phone calls relationships with client companies to develop new product opportunities
  • Follow-up, track and closure of all related services complaints.
  • Obtain, analyze and review reports to get insights and assist in the development process for product and services.
  • Create test cases, conduct testing for services and correct configuration issues during the troubleshooting process.
  • Create and prepare product training document for related products and services.
  • Determine and outline critical tasks and milestones to enhance a successful project delivery results based on established goals, communication and execution.
  • Evaluate incoming field reports, product returns, complaint records and product analysis results.
  • Coordinate marketing activities and materials with marketing communication team for related product/service launching
  • Create content materials and execute marketing campaigns based on a clear calendar, throughout targeted marketing channels.
  • Coordinate and follow up with other departments (IT, technical, sales and communication dept.) to resolve escalations and execute tasks based on delivered timeline and schedules
  • Other duties as assigned

Requirements

Education:

Bachelor degree in Business Administration or any related field

Years of Experience

Minimum 2 years of experience in marketing

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